Shipping policy

We are committed to delivering your order as quickly and reliably as possible.

Shipping Destinations

We currently ship to:

- Belgium
- Netherlands
- France
- Luxembourg

At this time, we do not offer shipping outside these countries.

Order Processing

Orders are typically processed within 1–2 business days.

Orders placed on weekends or public holidays will be processed on the next business day.

During busy periods, product launches, promotions, or holidays, processing times may be slightly longer.

Shipping Rates

Shipping costs are calculated at checkout and depend on the destination and order value.

Any applicable shipping charges will be clearly displayed before you complete your purchase.

Delivery Times

Estimated delivery times after dispatch:

- Belgium: 1–3 business days
- Netherlands: 2–4 business days
- France: 2–5 business days
- Luxembourg: 2–4 business days

Delivery times are estimates and cannot be guaranteed.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, where available.

Please allow up to 24 hours for tracking information to become active.

Delays

While we do our best to ensure timely delivery, FYNN cannot be held responsible for delays caused by:

- Shipping carriers
- Customs or government authorities
- Extreme weather conditions
- Strikes or transportation disruptions
- Other circumstances beyond our reasonable control

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided and the order is returned to us, additional shipping charges may apply for reshipment.

FYNN is not responsible for orders delivered to an incorrectly entered address.

Damaged Deliveries

If your package arrives visibly damaged, please take photographs of both the package and the products and contact us within 14 days of delivery.

We will review the issue and work with you to find an appropriate solution.

Lost Shipments

If you believe your shipment has been lost, please contact us at hello@fynnfoods.com

We will work with the shipping carrier to investigate the issue and keep you informed throughout the process.

Contact Us

For any shipping-related questions, please contact:

Email: hello@heyudrinks.com

We aim to respond to all enquiries within 2 business days.

Thank you for choosing FYNN.