Refund policy

At FYNN, we take great pride in the quality of our products. If something isn't right with your order, we're here to help.

Due to the nature of food products, we cannot accept returns of opened items or products that have been unsealed after delivery.

For food safety and hygiene reasons, opened products are not eligible for return, exchange, or refund.

If you wish to return an unopened product, please contact us within 14 days of receiving your order. Returned items must:

- Be unopened and unused
- Be in their original packaging
- Be approved by FYNN before being returned

Customers are responsible for return shipping costs unless the return is due to an error on our part.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 14 days of delivery.

To help us resolve the issue quickly, please include:

- Your order number
- A description of the issue
- Clear photographs of the product and packaging

After reviewing your claim, we may offer:

- A replacement product
- A refund to the original payment method
- Store credit

The solution offered will be determined at our discretion based on the circumstances.

Refunds

Once a refund has been approved, it will be processed to your original payment method.

Please allow up to 10 business days for the refund to appear in your account, depending on your payment provider.

Shipping costs are non-refundable unless the refund is the result of an error made by FYNN or a damaged or defective product.

Non-Returnable Items

The following items cannot be returned:

- Opened food products
- Products that have been unsealed after delivery
- Gift cards
- Promotional or complimentary items
- Products damaged due to improper storage or handling after delivery

Order Cancellations

Orders may be cancelled before they have been dispatched.

Once an order has been shipped, it can no longer be cancelled and will fall under the terms of this Return & Refund Policy.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unopend and in its original packaging. You’ll also need the receipt or proof of purchase.

Contact Us

If you have any questions regarding returns or refunds, please contact us at:

Email: hello@fynnfoods.com

We aim to respond to all enquiries within 2 business days.